Quote:
Originally Posted by TheVoiceOfReason
These things will continue to happen as long as people out there still fall for what the salespeople tell them (sorry, but that is forever probably). Everyone in this thread is smart enough to see why these extended warranties and such are not good for the customer, even if it wasn't while in the dealership. A "good" salesperson makes people believe they are getting a deal whether they are or not. If they didn't they wouldn't make as many sales, and wouldn't be "good." It makes more money, so they wont be held accountable for it. Most people drive off the lot, start paying their payment, and don't think twice about the extras they were talked in to in the price.
|
In my dealership, the warranties and "add-ons" are actually done by the finance side. The sales consultants have no stake on that area. We can only offer what we think will benefit the customer, such as extended maintenance, gap, rust proofing, etc. Whether or not the customer purchases them doesn't impact the sales consultants' income.
It may be different in some other dealerships. I know it's completely different with third party car sales establishments.
Quote:
Originally Posted by TheVoiceOfReason
I also got the idea that the people at the dealership I went to didn't actually know all of the details about what they were trying to sell me anyway. They told me that VSC sport would hold my car flatter in the corners. So, they may not be able to be upfront with you if they don't actually know what they are talking about in the first place.  |
This is sad, but true. Again, at my dealership, they train us to be honest and tell the customer we don't know if we truly don't know. Unfortunately, I've learned that most of the sales consultants I work with either don't know the Scion process for sales or ignores it, possibly due to the fact that they don't believe in it, let alone the brand. (ie: "We don't have the specific one you're looking for, but here's an alternative." instead of "We don't have the specific one you're looking for, so let's order you exactly what you want.") They don't realize what they're doing is actually the majority of the reason Scion is a dying brand.