Quote:
Originally Posted by DeliciousTuning
I would like to make the comment, that we do answer all the questions that people have but sometimes I do get inundated with literally 100+ emails in a single day. Just keep that in the back of your head when you do not hear from for a couple days.
First and foremost is making sure I answer everyone's questions and responding as quickly as we can Monday-Friday. Problem we have is sometimes it does take longer than one might hope and we do apologize in advance for it. Being I deal with 100+ emails a day sometimes I can lose track and miss and email, so you are more than welcome to resend your email.
We are working here to refine our business a bit more in 2015 and have a more streamline process for faster response times and better overall customer experience.
Thanks for the feedback,
William Knose
Delicious Tuning
|
as you told you are a programmer i think converting emails to a private web forum or ticketing support system will help customers.
i can remotely do these web services for you with no charge.
i