Quote:
Originally Posted by etherdude
What issues have you had with Acton Toyota of Littleton? My experience has been ok there. I have a 2011 Camry XLE, had a 2012 Yaris SE, and now have a 2015 FR-S. While I have the TRD CAI and Exhaust, my car is otherwise un-modded.
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I find that Acton Toyota has a "black box" approach to service. They basically don't tell you anything. They just deliver it. Twice I have come for service only to find that they mis-ordered a part. Twice I have had to immediately bring it back for a job that was obviously incomplete. They fixed it, but no apology/no regrets. I find that the service manager is arrogant and imperious and his staff are unhappy because of it. Lastly, I hate their gimmicky point system. They pay some third party service provider hundreds of thousands of dollars to keep charge of points that customers get in exchange for service. Instead they should put that money towards quality control or lowering prices. They are not the worst dealership service department I have used - pretty average I would say. However, they are far below the advantages of using high quality and qualified local mechanics.