Quote:
Originally Posted by PhantomX
I think honesty plays a bigger factor. The guy was honest. It's true that most sales consultants don't know much about the car, but what about those of us who know it like the back of our hand? Personally, I flat out ask my customers how much they know about the car. It lets me gauge whether or not I need to show them the car or just go straight to the test drive.
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That played a big factor in my dealings. The sales person flat out said "I know nothing about these cars". After we chatted a bit and I started showing her some of the basics she said "you sound like you know lots could you show me some more". Now, I was already sold anyway but if I had been on the fence, the very act of keeping me talking and getting more excited about the features would probably have won me over.