Quote:
Originally Posted by that_one_guy
This is probably the best thing a sales person in almost any industry can say. Seriously, a quick lesson to all guys/gals in sales on this forum, yes be confident, but be equally confident in what you don't know as you are in what you do know. Also, if you are talking more than your customer, you already lost the sale.
|
I think honesty plays a bigger factor. The guy was honest. It's true that most sales consultants don't know much about the car, but what about those of us who know it like the back of our hand? Personally, I flat out ask my customers how much they know about the car. It lets me gauge whether or not I need to show them the car or just go straight to the test drive.