[ogrowup]

Over the years I've bought a ton of camera gear (I'm a full time photographer), and a hell of a lot of parts for a GTI build and now an FRS. Every know and then a vendor pulls a bullshit move like refusing to issue a credit for a returned item, and I've learned that there are a few important things to say to a recalcitrant vendor. Remember, never make a threat unless you plan to follow through. In my experience, it never gets that far as they always cave.

1. You won't issue a credit? Fine, I will file a dispute with the credit card company. Have fun sorting that out. With any luck, they will revoke your cc merchant account.

2. At the same time, I will file a complaint with the Consumer Protection Agency and the Attorney General in your state. That will be even more fun than the credit card company.

3. I will also be sure to warn others on the numerous forums I belong to avoid your company.

4. I will write an accurate and scathing review on Yelp.

True story- I had an Epson 4800 printer- it's a big and expensive printer and i must have gotten a lemon. Constant problems, made us crazy. This thing cost $2500 and the ink alone was $900 in addition to the $2500. After screwing around with support at Epson for months, I finally got to the right guy and calmly said" I will paint Epson Sucks on this in big block letters. I will take it to the roof of my building. I will set it on fire and throw it off the roof. My videographer will capture the whole thing. It will go viral on youtube. I'm that mad."

He said "Can I put you on hold?"
5 min later he came back and said, "How about a new printer?" I said "right answer!"

I swear, the next day a new printer (100lbs) arrived from CA. I live in Maryland.

Moral of the story, if you have been screwed and you can prove it, stand up for your rights as a consumer and and hold them accountable. It's much easier and cheaper for the to do the right thing then to fight.