Quote:
Originally Posted by rtyp3
Without adding fuel to the fire, I think the takeaway here is that JDL:
1) Makes quality products that most people are happy with <and>
2) Needs to improve on providing accurate lead times and scheduling, as confirmed by the many customers providing this same feedback. Holidays shouldn't be an excuse since a shop schedule would account for this and adjust customer promise dates/lead times according to capacity and welder availability. |
That pretty much sums up my experience with them. The product I received was amazing quality, but the misleading, constantly changing lead time left me with a sour taste in my mouth. If you set realistic lead times that you can stick to customers won't mind, misleading them doesn't sit well though.