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I had a similar experience with a preferred shop. Terrible paint work, didn't put in body panel/fender well clips. I had to take it back to shop three times. Rear bumper was painted twice times, and completely replaced twice. Fight with insurance have them send out their adjuster to confirm the shops' shoddy work. They will usually give you a check or let you take it to another shop. Don't forget to file for diminished value. Insurance will usually cut you a pretty good check for depreciated value.
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