[Prog]

Day 3 update: They won't remove the wool that the previous mechanic put there, and they won't take the car more than 5 miles from the dealership without me riding along. So now I have to take off of work to go ride with them until we can replicate the noise. I get that they can't troubleshoot an issue without replicating it first, but this is already turning into a hassle...

edit: Update again - Took the mechanic for a ride, reproduced the noise, sounds like the ball is rolling now. Now that they've heard it, they're willing to remove the wool that the last mechanic put there so that the noise will be easier to reproduce. They've also got a field engineer in-shop starting today, so that should work in my favor as well.