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That is normal, on the twins when there is something preventing the window form moving (e.g. ice) it'll do that. You know how when your windows are frozen, you have to like yank it out of the rubber seal when you open the door? I think the fail function is there to prevent damage or something...
Do what torqueno says, you'll probably have the issue a number of times in the winter lol. Maybe try putting a light layer of olive oil on the edge of the windows so it doesn't freeze, don't know if it actually works though xD
good luck
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'13 BRZ (sold)
'17 STI
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