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I had a similiar issue with a "preferred" shop after hitting a deer back in January and having my hood, bumper, RF fender replaced, LF fender repaired, and both doors blended. When I got the car back, I could tell right away that my hood didn't line up with my fenders at all, my bumper gap was twice as bad as the OP, there were chips in the paint, string or hair in the hood paint, and paint missing where they masked where they shouldnt have. I left it with them to fix, and they fixed the paint issues the first time, but didnt look like they fixed the alignment issues at all. Left it with them again, and when I went there to pick it up, they had not gotten the hood any better. The manager tried to tell me that it was as good as they were going to be able to get it. I knew this was bs, so I talked to my insurance, and they let me take it somewhere else (not "preferred") to finish the repair no questions asked.
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