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I work at a body shop and I would take it back. First of all the car shouldn't come back brand new obviously but it shouldn't look or do that. They would also not take the "cheapest way out" because they want more money so they should have replaced it with a new hood and bumper. I know our shop doesn't scam people because we wouldn't benefit anything by doing that. They also might have had a bad tech work on it. I would ask if the head technician could adjust it.
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