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dnieves · 11-27-2014, 12:24 PM

[quote=Scubaru;2036674]

1. Very true.
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2. That depends on the situation. I always tell my customer to check over the vehicle and make sure everything is to their liking before they drive off the lot. If they say everything is okay but later return wanting a small scratch fixed, that's out of our hands as you make sure it was their responsibility to double check the vehicle upon delivery. So as far as saying fair or not, I agree with that viewpoint.
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However, if we have a major fix on our hands with something like re-painting a bumper, we always write "previous paintwork" and stick it inside the vehicle letting the customer know work was done on the vehicle, or if there is more significant damage that we haven't fixed, we will always make the customer aware by blatantly posting it inside the vehicle and explaining why the vehicle was vastly reduced. Sure, you don't have to, but why lose a potential long term customer over something as simple as being upfront and explaining the situation?
-That's the law and unfortunately some laws are skewed in favor of the business. Kudos to the dealership that has the moral fortitude to be forthcoming with their customers that's great customer service with foresight -I'd patronize a place like that (actually my old Honda dealership was like that).

3. If it's a brand new vehicle, I'd be pissed to know that something had been replaced/fixed and I wasn't aware. You must be that rare 1% exception that wouldn't care about that.
-take my word for it, with the way I obsess over my cars I'm not a 1% person. But I feel in the grand scheme of things swapping out a yellow plastic bumper on a virgin car with a yellow plastic bumper off another virgin car with $1k thrown on top it could be a lot worse (though they should have kept OP in the loop from the get go instead of keeping him in the dark). If windshield, paint and/or bodywork were involved then the issue is closed and I'd go elsewhere.

4. It's dealerships like this one that give all the other ones a bad name! It's the same principle as some people believing "all cops are dirty, power hungry assholes". You will see people post everywhere about how they got screwed at the dealership, but rarely ever read "I had such a great experience at my dealership!" In today's society, it only takes one bad apple to screw it up for the rest of the business. Unfortunate, but true.
-it's true one bad apple spoils the bunch but I've called managers and posted online when their staff provided excellent service (I don't trust the opinions of malcontents). This is done in an effort to recognize a job well done and mitigate online negativity by customers that think every little thing entitles them to some form of compensation. I have a favorite dealership that I would go back to in heartbeat.... unfortunately Honda's lineup is lackluster. But I would steer potential customers from my Scion dealership due to their unethical sales practices (and the tons of reviews supporting this) but their service center is great and I wholeheartedly recommend them to everybody. Case in point if there was a car I wanted and this dealership had it despite OP's gripe with them I would consider them because the issue isn't that bad compared to the other shady dealerships forums members have posted about (I would bring up OP's situation and tell them I want to avoid that).

5. A 1k gas card is an excellent offer, but it still (for me) wouldn't change the fact that they had the vehicle there for months before they made the OP aware of the situation. Due to the location I would take the offer and forget about it, but it would take me years (hopefully they have some new staff members that are much more trustworthy by then) before I would consider purchasing from them again.
-I agree, let your dollars dictate a business' success. The day you find a dealership that you can 100% trust is everybody's dream.... good luck. Since working at a dealership is such a transient career path does waiting for the staff to turn over make sense? Assuming the bad apples are replaced by other bad apples that jut want to make a quick buck.......... Maybe the key is to wait until ownership/management changes?

11-27-2014, 12:24 PM	#28
dnieves Senior Member Join Date: Jul 2013 Drives: FR-S 10 Series Location: NY Posts: 1,062 Thanks: 615 Thanked 347 Times in 251 Posts Mentioned: 4 Post(s) Tagged: 0 Thread(s)	[quote=Scubaru;2036674] 1. Very true. - 2. That depends on the situation. I always tell my customer to check over the vehicle and make sure everything is to their liking before they drive off the lot. If they say everything is okay but later return wanting a small scratch fixed, that's out of our hands as you make sure it was their responsibility to double check the vehicle upon delivery. So as far as saying fair or not, I agree with that viewpoint. - However, if we have a major fix on our hands with something like re-painting a bumper, we always write "previous paintwork" and stick it inside the vehicle letting the customer know work was done on the vehicle, or if there is more significant damage that we haven't fixed, we will always make the customer aware by blatantly posting it inside the vehicle and explaining why the vehicle was vastly reduced. Sure, you don't have to, but why lose a potential long term customer over something as simple as being upfront and explaining the situation? -That's the law and unfortunately some laws are skewed in favor of the business. Kudos to the dealership that has the moral fortitude to be forthcoming with their customers that's great customer service with foresight -I'd patronize a place like that (actually my old Honda dealership was like that). 3. If it's a brand new vehicle, I'd be pissed to know that something had been replaced/fixed and I wasn't aware. You must be that rare 1% exception that wouldn't care about that. -take my word for it, with the way I obsess over my cars I'm not a 1% person. But I feel in the grand scheme of things swapping out a yellow plastic bumper on a virgin car with a yellow plastic bumper off another virgin car with $1k thrown on top it could be a lot worse (though they should have kept OP in the loop from the get go instead of keeping him in the dark). If windshield, paint and/or bodywork were involved then the issue is closed and I'd go elsewhere. 4. It's dealerships like this one that give all the other ones a bad name! It's the same principle as some people believing "all cops are dirty, power hungry assholes". You will see people post everywhere about how they got screwed at the dealership, but rarely ever read "I had such a great experience at my dealership!" In today's society, it only takes one bad apple to screw it up for the rest of the business. Unfortunate, but true. -it's true one bad apple spoils the bunch but I've called managers and posted online when their staff provided excellent service (I don't trust the opinions of malcontents). This is done in an effort to recognize a job well done and mitigate online negativity by customers that think every little thing entitles them to some form of compensation. I have a favorite dealership that I would go back to in heartbeat.... unfortunately Honda's lineup is lackluster. But I would steer potential customers from my Scion dealership due to their unethical sales practices (and the tons of reviews supporting this) but their service center is great and I wholeheartedly recommend them to everybody. Case in point if there was a car I wanted and this dealership had it despite OP's gripe with them I would consider them because the issue isn't that bad compared to the other shady dealerships forums members have posted about (I would bring up OP's situation and tell them I want to avoid that). 5. A 1k gas card is an excellent offer, but it still (for me) wouldn't change the fact that they had the vehicle there for months before they made the OP aware of the situation. Due to the location I would take the offer and forget about it, but it would take me years (hopefully they have some new staff members that are much more trustworthy by then) before I would consider purchasing from them again. -I agree, let your dollars dictate a business' success. The day you find a dealership that you can 100% trust is everybody's dream.... good luck. Since working at a dealership is such a transient career path does waiting for the staff to turn over make sense? Assuming the bad apples are replaced by other bad apples that jut want to make a quick buck.......... Maybe the key is to wait until ownership/management changes?