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I would demand a new bumper + $500 gift card. Don't take delivery until they have actually replace the bumper. My gf works as sales in a high end dealership and have Ben around the industry and yes all dealership does that. The worst I have heard is a lot boy backing a brand new unsold car into a customer's car that was in for service. The customer was stall, damage was fixed without telling the customer. The new car that was mess up? Fix and sold without the new owner knowing. If it doesn't go through insurance it won't leave record on the car anyways. This is just for fixable damage though, if a lot boy say totalled a car there is no lying about it.
Another reason I don't go to dealership for servicing unless I absolutely have to for warranty purposes.
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