Quote:
Originally Posted by M&W_FRS
Thanks humfrz. I ended up getting a call from the dealership to let me know that my car is fixed and done. I made the mechanic take me on a drive to prove it, and immediately after pulling out of the dealership he couldn't get the car into second gear. So we sat in the middle of the intersection for 30 seconds at a dead stop while he tried to get the car into gear. Also before pulling out, we both heard the clacking noise coming from the rear of the car and he admitted that his FRS makes that noise too and he cant figure out why (on the phone they told me that they couldn't hear the noise and that I must be imagining it).
Despite all that, the mechanic told me that "these cars just needs to be driven harder and that you sometimes have to jam it into gear" and that I should take the car home with me and see how it does. I eventually got him to admit that something is wrong with the transmission but he would have been more than happy to send me home with it busted. Needless to say, I left the car with them.
Does anyone have any idea why they would be so unwilling to repair an obviously faulty vehicle? At what point does one escalate this to Toyota of America and would that even make a difference?
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If they are unwilling or blaming the problem on something else, call Toyota up. I did and I got my issue resolved in 2 days. Once Toyota jumps in the dealers get their act straight. Present a strong case to the case manager that is assigned to you at Toyota.
These issues must be reported to Toyota so they know what problems these cars have and secondly, how the dealerships are dealing with it. If you refer to your warranty manual, you can call Toyota if the dealership is not cooperating in fixing a vehicle under warranty