Quote:
Originally Posted by OkieSnuffBox
I can say as a former claim rep, we tried to do everything we could to compensate people for a loss (I specifically handled Theft and Personal Article Policy claims). And if you were cool, we'd bend the rules to get you more money or get you your money faster, etc.
If you acted like an a$$hole, you were held to the letter of the policy.
CR's really do understand it sucks to have to deal with it. Just keep in mind being cool to them goes a long way, they are on the phone 8+ hours a day with people who are pissed off/upset/disappointed/etc.
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True! My statement was focused on the Companies' point of view.
People tend too treat some groups (food servers, car sales people, almost any service industry employee on the phone) like crap and then expect great service!
My wife is
awful for this and I have too reign her in all the time. When she smacked up her car she could not understand why after a 10 minute rant at the claim rep she could not get the answer she wanted (as opposed to the answer she needed) but I had an answer in 2 minutes.