Quote:
Originally Posted by Tcoat
Many people think the insurance companies have to be "fair" but this is far from the truth. They are companies out to make a profit just like any other so if they can avoid paying or pay less they will.
Like Okie said, many people don't check what will or will not be covered and then when the time comes to try and collect they cry foul because they think it should be and it isn't.
I read my policies through even when just renewing and have found things that they have changed/attempted to change several times that could have screwed me up if I wasn't aware.
|
I can say as a former claim rep, we tried to do everything we could to compensate people for a loss (I specifically handled Theft and Personal Article Policy claims). And if you were cool, we'd bend the rules to get you more money or get you your money faster, etc.
If you acted like an a$$hole, you were held to the letter of the policy.
CR's really do understand it sucks to have to deal with it. Just keep in mind being cool to them goes a long way, they are on the phone 8+ hours a day with people who are pissed off/upset/disappointed/etc.