[SLVRSRFR]

So I have the dreaded "crickets", with only 7500km on my car. Some days they don't come out at all. Other days, like last night, they are unbearably loud and make my nice, new car sound like a rotten old piece of shit with a slipping belt. I can just feel the judgmental stares of "oh, this guy doesn't maintain his car".

I took my car in to Subaru Mississauga last week for my first oil-change, and mentioned the crickets when I booked my appointment so that they could take a look. Based on what I read online, I was prepared for them to keep the car overnight and replace the fuel pump to eliminate the problem.

After what seemed like too short of a time, the advisor came and got me and told me my car was ready. My first thought - wow that was fast! Well I quickly found out why.

The service advisor tells me yes; the squealing sound is indeed your direct injection fuel pump, as I suspected (from my readings on here).

What shocked me was that he told me this is "normal operating procedure" for this vehicle, and that there was "no fix at this time". Basically, "tough shit, dude. You have to live with it" and "we didn't fix it/aren't willing to fix it".

Is this for real?? I have read threads where people in the US have had their pump replaced 2, 3, even 4 times under warranty! In some cases, the problem goes away. In other cases, they have to have multiple replacements as the problem keeps coming back.

Is it different for Canada? Is Subaru Canada not willing to admit they put a faulty part in this car and should be liable to fix it?

I'm actually shocked that they essentially told me it's "normal" and "there's no fix". How the hell is it "normal operating procedure" to have a brand-new performance-oriented vehicle in 2014 with a sophisticated fuel-delivery system, and have it squeal like a stuck pig? It's actually embarrassing how loud it gets sometimes. I don't understand how this can be normal in anyone's eyes, let alone acceptable, and can't fathom how they are unwilling to do anything about it.

Can anyone shed any light? Has anyone else had this same response when having their crickets diagnosed? Is it a Canada-wide thing or maybe just this dealership? Should I go elsewhere?