Quote:
Originally Posted by EZWood
My motor started knocking last week, I pulled over immediately and shut the motor off. Had the car taken to the dealer I purchased the car from. I had them do the first few oil changes and they asked me if I had changed the oil since they did it and they are demanding proof of oil changes. The mileage of my car at the last oil change at the dealer is 7500 and the car is now around 22500. I am in the process of tracking this information down and I'm worried I may not find the needed paperwork. I am just wondering what the general procedure is for this situation. And before anyone asks I have been changing my oil and I remember where I purchased the oil for one of the changes at and O'Reilly can't seem to find any information for my purchase. Also why doesn't the parts department track what their customers purchase. I went to the parts department to get my paperwork in order for the oil filters, and they told me that unless you have a business account they don't save any information on who purchased what.
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This is why I have my own preventative maintenance sheet I fill out every oil change and attach the receipt for the oil and filter to it.
http://www.heyanthonyaz.com/wp-conte...rop-sheet.jpeg
I made my own using excel but this is close enough.
always keep your own records for servicing anything you want to claim warranty on