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Have them pull an oil sample and send it for an analysis at Blackstone.
If the results show that the oil is fine, then they have no grounds to stand on.
This is EXACTLY why I let the dealer do all oil changes through the warranty period.
It is ONLY so they have the records.
The Camry engines had a sludge problem and it was blowing engines.
Anyone who did their own oil changes got screwed. The ones who had all of the changes done at the dealer got new engines.
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