Quote:
Originally Posted by EZWood
My motor started knocking last week, I pulled over immediately and shut the motor off. Had the car taken to the dealer I purchased the car from. I had them do the first few oil changes and they asked me if I had changed the oil since they did it and they are demanding proof of oil changes. The mileage of my car at the last oil change at the dealer is (1) 7500 and the car is now around 22500. I am in the process of tracking this information down and I'm worried I may not find the needed paperwork. I am just wondering what the general procedure is for this situation. And before anyone asks I have been changing my oil and I remember where I purchased the oil for one of the changes at and O'Reilly can't seem to find any information for my purchase. 2. Also why doesn't the parts department track what their customers purchase. I went to the parts department to get my paperwork in order for the oil filters, and they told me that unless you have a business account they don't save any information on who purchased what.
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1. Since the car could have missed one oil change at the scheduled mileage this shouldn't be an issue. Remind them of that. Unless the can prove that missing the oil change is the cause of the engine knock then they have no ground to stand on.
2. For real dude? You expect a company that does millions of transactions in a week to keep your receipt because you can't seem to keep it? That's one of the more ridiculous things I've seen posted on this forum.