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Sorry to hear about your experience. But I'm pretty sure that's how dealerships go around their business. They deny or displace blame onto any "non-dealership" maintenance work and only treat you well if you have a frequent service record with them. Either way, they will overcharge you for unnecessary parts and services. Knowledgeable customers will get thrown into fine print policies and naive customers will consistently get nickel and dimed.
Dealerships' bread and butter are their service departments. It's no surprise when they try and screw a customer over.
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