Quote:
Originally Posted by Boofneenee
These episodes of faulty product are discouraging just a week away from possibly purchasing a used phantom.....  is their a warranty and will it transfer over to the new owner? |
PLEASE KEEP IN MIND:
The Phantom ESC is in early LOW VOLUME production. For those of us that have worked in the electronics manufacturing industry (aircraft electronic components for me) we know that it is very difficult to obtain consistency and high quality when each unit is essentially hand built. The more humans touch a product, the more likely there will be problems. The only way to weed-out defects is to conduct timely and costly dynamic heat cycle testing (-40/70C). These chambers cost $50k for a small chamber, plus the custom equipment to run the test.
At this writing there have been only 50 units delivered. That's not a lot of build experience. As time goes on, build quality will become more consistent and installation knowledge will improve.
I can tell you from experience that while the sound-tube hole in the firewall is convenient, its not the best location for running wires. You must ensure that the harness does not sag at all at the engine side of the outlet. Best practice is to use silicone to fill the hole (to ensure fumes do not enter the cabin and that the harness is secure) and use zip-ties to make sure that the harness is away from the exhaust manifold.
I have had a failure of the switch harness due to heat damage to the harness. I have also been through a few controllers. Rob's customer service has been OUTSTANDING. I don't hesitate to recommend the product and the company.
But do keep in mind that this is a low volume product. Until production reaches "critical mass" there will be failures. That is the nature of low volume production and that is the nature of modifying cars for horsepower. Rob is committed to supporting his product and your only inconvenience should be living without boost until your parts make their way through customs.