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It probably is unfair to generalize, but I agree that in MY experience, the techs have very little knowledge of the vehicle, don't check the specific information for the service for that vehicle and you have to repeat things over and over to ensure that the job gets done right.
My vehicle is with a dealer right now and I was so nervous leaving it there, following some very basic misunderstandings right off the bat. For example, twice I asked for an oil, filter change and a tire rotation, but they came back with..."We'll get that full service taken care of for you"...leading to another check on what they had in the work order...
Also, I have to specifically ask that they do not touch the entertainment system and don't take the car off the lot...otherwise...you know what happens.
I understand there are good techs out there...I do know one...but they are SO rare. I don't blame the techs...I blame the dealership service center culture that has created this scenario.
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It's not speed or the attention that matters, it is that unexplainable moment when man and machine become one! At that time, nothing else exists except the path before you.
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