Quote:
Originally Posted by Skurge
its not really the salesmans job to make sure all the parts are there, its the service department that PDI's the car when it comes off the truck, but by pointing it out he should have talked to service and asked where the parts are, if he was a good salesman....which i'm betting on no
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And this is why, had this experience happened to me, this dealership would be far down on my list when buying my next car. What this story tells me is that the service department is either sloppy or just doesn't give a shit about the cars they're prepping, and that the salesman doesn't give a shit about whether what he's selling is a complete product and that he's not a good enough salesman to cultivate the relationships that will lead to future sales. It tells me that the salesman is accustomed to bluffing to try to appear knowledgeable, which means I can't take anything he says seriously.
At two strikes, I would wonder whether the whole dealership is run by incompetents, and I would worry about quality problems and mistakes in other matters. You have to be diligently watchful throughout the entire car buying process anyway, but feeling like you have to be constantly on your guard against incompetence or dishonesty makes the whole process more stressful than it should be.
Quote:
Originally Posted by Skurge
its not the salesmans job to know everything about every car(now when i sold toyotas, i knew a LOT about them, but thats me, i'm a nut) the salesmans job is to find you a car that
1 you like
2 fits your needs
3 you can afford
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How can the salesman do that if he isn't knowledgeable about his product, or worse, he feigns knowledge he doesn't have? I don't expect a salesman to be able to answer seriously technical questions. I wouldn't even expect the salesman in question to realize the car was missing the lip kit. However, where this passes into idiocy is when the salesman puts a visibly incomplete car on the floor and then tells a knowledgeable customer he's
wrong when he points it out. A competent answer in that situation would have been, "I didn't realize that. I'll check on that with the service department. Thanks for pointing it out."