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Not in Hamza's defense or anything, but I'd like you all to remember that he isn't some big corporate business looking to suck the money out of you. He seems like he's just a regular guy, that, at times, may have felt scared about the whole situation. As a result, he wasn't able to act in the most professional manner (dodging calls, etc.), but, he is willing to make amends to this whole situation now.
At this point in time, that's the most important issue right now, and that is to probably replace/repair the hood, and whatever else arrangement seems fair. This should serve as a lesson learned for all parties involved, as no one, including Hamza would like something like this to happen again.
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