[kalamitykode]

[14:58:29] me: Hello, [Customer]! Thank you for choosing [My Company] Online Support. My name is [me] and I would be happy to assist you today.
[14:59:27] customer: we are still having problems. would like to get a tech to come out
[15:02:25] me: I apologize, I'm having a bit of trouble finding your account. Are you sure you have [My Company] service?
[15:04:30] customer: no, I have [Competitor] phone/tv/and cable, guess I contacted wrong person. sorry. thanks
[15:04:44] me: No problem. Have a great day!
[15:05:45] customer has left the session.


This would be okay on the phone.. It's easy to be given the wrong number, or dial the wrong one. But.. To come to our website that has our name clearly written all over it, and to wait in queue for a chat agent where it clearly says "One moment while we find a [my company] representative to assist you"... I mean, really? And this is the second one I've had today.