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If the insurance company is only valuing the car at $16k and change she most likely does not want them to total the car. Assuming she paid $25-28k range for the car when she bought it new... Factoring in tax, tag, license, dealer fees she could be really underwater here unless she has GAP insurance or put down a pile of cash at the time of purchase (which she still would lose a huge chunk of). She could easily be $8-12k upside down and be making payments every month on a car she won't own..
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