It has been brought to my attention by two customers of ours that we are having issues with our water pump pulleys. This is the last thing I wanted to hear and never want to happen but I need to address the issue immediately.
If you have a Raceseng water pump pulley, please follow the steps below:
1 | Reinstall your OEM water pump pulley
2 | Email
info@raceseng.com with your name, phone # and pulley color. List who the pulley kit was ordered from with an order/invoice # for reference
3 | We will send you a new re-designed water pump pulley as soon as they are ready
All of the current water pump inventory is being pulled from shelves and scraped. Our current production run of water pump pulleys is being scraped. They are being redesigned and we are going to do another large production run as soon as possible. We will send a new water pump pulley to every customer who has purchased a pulley kit. All current water pump pulley inventory carried by our dealers will be replaced.
I will do everything I can to get this corrected and as orderly as possible. I sincerely apologize…
Thank you