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common. Same thing happened to me, but I knew immediately what it was from my WRX experience. The stock crush washer is painted on to the drain plug. I pried it off with a small screw driver and gave the service manager an ear full.
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First white BRZ in the country 
Limited SWP BRZ, 35% tint, clear bra, Nameless Performance downpipe, axelback, headers |