Quote:
Originally Posted by Jesse36m3
First new car .. what's the deal with these TSBs? Can I just waltz into my dealership with a printed out PDF of this and demand they fix it as the stated procedure outlines?
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Not really, by flashing TSBs in front of a dealer mechanic, you're basically telling them you know more about how to work on a car than they do.
What you should do is the following:
- Document issue if you can replicate it easily, and/or figure out what conditions are causing the issue.
- Go have vehicle inspected at dealer, and if dealer can replicate the issue then it won't be charged to you and will be covered under factory warranty.
- Service advisers and technicians use TSBs as guidelines to fix the problem. The manufacturer issues a TSB if there is a known, common issue that would be covered under warranty and otherwise not covered under the normal FSM procedures for service work
Think of it this way: by insisting on having a TSB applied to your car up front, you're essentially telling a dealer how they should run their business. Some managers will take that as a slap in their face, especially before a technician has had a chance to replicate and document the issue at hand.
Case in point: my tail light was replaced under warranty due to condensation. At no point was the TSB referenced in my work order.
-alex