Quote:
Originally Posted by DarkSunrise
Depends what you're selling.
If it's something performance-oriented and expensive (like a header or custom tune), then I'd definitely want good technical info, warranty, and customer service. Not to mention a product that performs well.
But if you're selling something cheap like a knock-off lip or side-markers, I wouldn't expect much technical info or customer service on that.
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I think with a header needing customer service is like needing customer service to buy an alternator. For a header you need good reviews from other customers. If you need support then the problem is the quality of manufacture or design issues.
For a tune yes this is a 32 bit ECU with DI, we will need shops with good customer service for many years on that one. Right now we have a supply/demand issue with tuning. Too few expert tuners are "interested" in the platform. I was heartbroken a bit when Delicious said this platform is relegated to weekends only for them.
I think I posted a year ago that we really need a company to sell a header + tune for a reasonable sum with good support, I was amazed to see Shiv's product hit the market at just the right time. That's a real good thing for these cars.
The amount of after market interest overall for this platform has been amazing, but I'm waiting for things to settle down to where support isn't a big issue, plug or bolt-on and play. Couple years we'll see that.