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These are my best theories for what you are experiencing.
Unless your car was defective from day one, the paddles do work in regular drive D. If you were easy on the gas and tried to shift to a higher gear too early, it won't let you. That may have made it seem like they weren't active. If lately you tried it while under a little heavier acceleration or for a downshift, you may have been surprised that in fact they do work in D.
Take this in the best spirit that it is intended. The big dial in the middle of your dash is a tachometer. It measures the speed that your engine is turning and not the wheels on your car. With an automatic the engine is still spinning slowly even when the wheels on the road are at a dead stop. The tachometer will sit between 0 and 1 or five hash marks above 0. Could that be what you are looking at? The speedometer is the dial to the left and should read 0 when you are stopped as well as the digital readout with the big orange numbers. Forgive me if you already knew any of this.
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