[PelzerC]

Originally Posted by CARiD

Hello Everyone,

My name is Marc and I am the Quality Assurance Manager forCARiD.com. In addressing the WinJet headlight issue we first want to acknowledge that we made a mistake and hadthese awesome headlights that we normally retail over $450.00. For a short period of time we had themincorrectly listed on our site for $135.00 as you know. Many of you seized the opportunity to placeorders at this severely discounted price and are awaiting those orders to beshipped out. Due to the amount of ordersthat were placed at this discounted price the orders are currently on hold andhave not shipped out. We have been workingfeverishly for the past few days with the manufacturer to come to asatisfactory resolution that is beneficial for all three parties, you, themanufacturer and our business.

In an effort to be transparent and upfront with each of yousupplying this many headlights at this price would be a massive loss for our company;however we understand the nature of the customer experience it would bring ifwe were to eat that loss. This puts usin a very difficult position as we would love nothing more than to satisfy eachof you on this board and build a long lasting relationship with all ofyou. However there are a few possibleoutcomes that could result when we come to a conclusion with the manufacturer. We aim to have a deadline with a resolutionfor you by close of business Monday 3/17/2014.

In a nutshell, we made a mistake, and are trying to resolveit as fast as possible. We ask for yourpatience and will update you as soon as we come to that resolution.

After reading this thread you are all very passionate auto enthusiastsand as customers I can appreciate the emotions that drove this thread. Please bear with us a little longer and Iwill keep you updated here. In the meanwhilewe are now a sponsor of your wonderful forums and look forward to posting updeep discounts and contests in the future for Scion FR-S products.

I hope this at least leaves a little transparency andapologize that this has taken so long for us to react to. We’ve been fighting to try to get theseshipped out for you. I will be in touch!

Thank you all so much for your patience and understanding.

Sincerely,

Marc M.

Quality Assurance Manager

CARiD.com

Thanks for the update! Welcome to the forum!