[digital_assassin]

It surprises me that if Bill isn't giving KW any support that they haven't just dumped his program and brought another tuner into the fold. I don't know how these things work in terms of money for the tunes but if there are any type of $ paid to Bill per canned tune sold with the kit then it's time to sever the cash flow.

I know Bill has a good reputation as a tuner but if a manufacturer hires you to mass produce for them you should deliver at the same level as you would for your own company. I make concessions all the time in my business just to keep the client (company paying me) happy and to make sure the next time they need something my company is the go to for expertise and quality.