[5AD86D]

Originally Posted by mav1178

Reading the TSB would provide a guidance on what the "cost" is.

There is some internally agreed to compensation rate for labor. The repair will be listed as X amount of hours, and reimbursement would be at that rate. This is not unlike a body shop repair guide, which lists hours (generally) of repair for each area of the car, for every type of vehicle ever produced.

Any parts needed for repair would be the same procedure, you reference the warranty or TSB, and the cost of the parts is written off from manufacturer to dealer.

But here's where it gets tricky (and where your issue lies): it is up to the dealer to initially assess whether your claim can be covered under warranty or not. To have a legitimate claim denied can be as simple as a misunderstanding, or as bad as a dealer service advisor that is prejudiced against modified cars.

Honestly, from what you've posted, it seems like a case of poor judgment/training on the dealer's part with their service staff. You can attempt to work it out with the dealer, or you can go to another one. The dealer will only process it as a warranty when they can come to a reasonable conclusion that this can be paid for by the manufacturer. That's how it works.

And a lot of it is relations between the customer/dealer, the dealer/corporate regional rep, and the customer/corp... just how you manage that relationship vs how the other party manages it.

If someone gave me crap for tint, I'd just dangle my business elsewhere. In the end, a smart service department knows that they get paid on a warranty claim. To deny a warranty claim is to deny guaranteed income, something a good manager will never turn down.

-alex

I gotta say as someone who works at the dealer in parts you did a pretty good job of explaining things mostly in the last 4 sentences (those are the definetly very accurate)... As i've said before on another post...the major problem with these things is the RELATIONS and KNOWLEDGE/EDUCATION on these issues that some of these dealers have. A new car is a new car to everyone even us. We just have more technical info on how to fix it because we made it. It does not mean however you will definetly find someone with experience of doing it (I'll be happy to elaborate more to anyone on this). I can tell you this FACT about the tint issue they are using to deny you though....When someone installs tint on our car either the battery DOES have to be switched off or the courtesy lamp switch inside the door removed (these are the easiest options for this) because the auto down feature in the window once the door opens interferes with the installer trying to measure and/or install the tint to the window. Not saying there is no other option but I have seen this job done at my dealer 3 times. TRUST me on that part. I can assure you thats where they make that part of the claim but even so they STILL should not use that as an excuse to deny you because this is an confirmed issue that replaces weatherstrip switches and other parts repairing everything. It really upsets me at times to hear guys having these issues with dealers because I can assure you while your car is under warranty I would take it NO PLACE ELSE. After warranty just depends on the variables/issues you need to correct. Feel free to write me with questions.