Quote:
Originally Posted by FyeaFRS
Exactly, never meant to be an attack on that dealer/brand/etc. Well aware that a tactic such as that wouldn't get anybody anywhere right out of that gate.
I personally have had two separate issues, that now have tsb's out, denied because I have my windows tinted. Had I known that they would really need to prove to me that window tint caused my window motors/switches to fault (not the subfreezing temps/frost in doors) or to cause my weatherstripping on the door frame to roll out (had pics of it before tint was applied), I would have handled the situation differently. Instead I just took the service manager's word on the situation as final on the matter.
I was told the switches needed reprogrammed because the guy that did my tint disconnected my battery, which 1) He didn't disconnect my battery 2) Tint was in place for over a month and had windows up/down a bunch 3) He would now this how? So they charged me $50 to reprogram the switch and didn't even tell me how to fix it in the future (down/up all the way). As far as the weatherstripping, they stated it was catching on the tint and that if I wanted to get it covered under warranty I would have to have the tint removed on that windows and bring the car back. I then presented my pictures of the windows and strip before tint and the guy pretty much said tough shit there's tint on there now.
Now the weatherstripping I can understand if I didn't have any proof that it was doing it before hand, and the switches I feel like they just was the $50 and for me to have to come back and shell out for money every time it happened (which it has a few times since).
Which brings me back to my above question about dealers submitting claims. If I were to assume that someone knew nothing about that process, I could be lead to believe that it's some sort of hassle for them that they try to not deal with. For instance, how much/difficult/time would it be to replace the door weather stripping or say hey this is what you need to door when the windows freeze.
I doubt it's just me that feels weird taking my car back to the dealer for service after an experience like that.
:discuss:
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Well in those sort of situations you always have the choice of taking it to another Toyota dealer. Some service writers just dont want to be helpful. But if two different dealer tell you same thing than its tough...