Quote:
Originally Posted by mav1178
My post can be furthered detailed on SEMA's SAN site:
http://www.bipac.net/page.asp?conten...enied&g=SEMAGA
Note that the Magnuson-Moss Warranty Act is only referenced as a FINAL STEP. Not the first shot.
I know you don't want it to be an attack, but if I was a dealer and you came in with the M-M Act dangling in front of me for a mechanic's poor diagnosis, I'd just shut you out myself.
-alex |
Exactly, never meant to be an attack on that dealer/brand/etc. Well aware that a tactic such as that wouldn't get anybody anywhere right out of that gate.
I personally have had two separate issues, that now have tsb's out, denied because I have my windows tinted. Had I known that they would really need to prove to me that window tint caused my window motors/switches to fault (not the subfreezing temps/frost in doors) or to cause my weatherstripping on the door frame to roll out (had pics of it before tint was applied), I would have handled the situation differently. Instead I just took the service manager's word on the situation as final on the matter.
I was told the switches needed reprogrammed because the guy that did my tint disconnected my battery, which 1) He didn't disconnect my battery 2) Tint was in place for over a month and had windows up/down a bunch 3) He would now this how? So they charged me $50 to
reprogram the switch and didn't even tell me how to fix it in the future (down/up all the way). As far as the weatherstripping, they stated it was catching on the tint and that if I wanted to get it covered under warranty I would have to have the tint removed on that windows and bring the car back. I then presented my pictures of the windows and strip before tint and the guy pretty much said tough shit there's tint on there now.
Now the weatherstripping I can understand if I didn't have any proof that it was doing it before hand, and the switches I feel like they just was the $50 and for me to have to come back and shell out for money every time it happened (which it has a few times since).
Which brings me back to my above question about dealers submitting claims. If I were to assume that someone knew nothing about that process, I could be lead to believe that it's some sort of hassle for them that they try to not deal with. For instance, how much/difficult/time would it be to replace the door weather stripping or say hey this is what you need to door when the windows freeze.
I doubt it's just me that feels weird taking my car back to the dealer for service after an experience like that.
:discuss: