Quote:
Originally Posted by FyeaFRS
So what I'm doing is putting together, in 'business card' format, a small outline of the Magnuson-Moss Warranty Act that can be handed out to people that have a current issue with a dealer or have had this sort of problem.
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While I love the concept of this, I fear it will do more harm than good.
What you are effectively doing is threatening the dealer's service department with the law. They are aware of the law, but the claim of warranty denial may be made with bad facts or just a case of bad judgment.
If you wanted to take a conflict negotiation view of this, the last thing you want to do is dangle the ultimate warranty law in the land in front of them. That's like saying you want to undo a bogus fix-it license plate ticket law with a case presented before the Supreme Court.
Escalate this slowly. I feel in these situations, a simple understanding and diffusing of why the claim was erroneously denied in the first place would solve 99% of the problems.
-alex