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They can't prevent or predict what happens after it leaves their hands. They haven't taken your money without a product. You ordered, they shipped it. It's up to you to contact them and ask for them to contact usps to open a ticket.
Or you could give it a couple more days. With all of the weather issues the country has been having lately, especially in Atlanta where they're located, it might be delayed.
Also, this thread was completely pointless. You can't "warn" people to beware of a company when it's out of their control after it leaves their hands.
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