Quote:
Originally Posted by gt86mods
I also noticed the advisory against buying from Fitzgerald Gaithersburg. I took this into account and went in today to get a better idea of who I'm dealing with. I felt like they were being very honest with me and I'm comfortable with my sales rep as well as the guy I spoke with, he was an enthusiast and he is just as excited about the car as I am.
Fitzgerald has great ratings all over the web and they take care of their customers from what friends who have purchased from them have told me.
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First off, what reviews are you reading...Everything Ive found is negative (google reviews and yelp average rating 2 out of 5 stars).
I'll try to keep this short and just explain my experience.
In the beginning everything seemed great. I put down a deposit and everyone was very friendly and helpful. However, they refused to do any pricing agreements which lead to multiple conversations where I voiced my concern over possible dealer mark ups.
They assured me there would be no mark ups but MSRP pricing.
Also, leading up to the March 1st order date, other dealers were receiving marketing materials, order information, accessories options, etc.. while Fitzgerald had gotten nothing. When I asked about it, he said they had no info but would call me for my order on the morning of March 1st.
So Morning of march 1st comes. No call.
I reach out to them only to find out that it was the sales managers day off. (Keep in mind 2 days earlier, I was promised by him that he would take my order that morning) Eventually I get a call back from a different sales manager who had no idea the orders even started. In an oddly definite manner he tells me there will be a
2k mark up. He says take it or leave it, he didnt care, the next guy will if I dont.
For the sake of shortening the story, he lies about things Ive already confirmed with other dealers (tries to say most dealers in MD are marking up their prices). Eventually I tell him Im working with another dealer which gets him angry to the point where he refuses to take my order. He says if I'm talking to another dealer he will not work with me. The next day I get in touch with the original sales person to ask about the MSRP pricing she promised. She flat out lies to me, tells me she never said that. I demanded my refund back and walked. ..still haven't gotten that back either.
Let me just say my overall experience wasn't THAT bad..
but comparing them to other local dealers is like night and day. Herb Gordon was great, Matt from Breyer Subaru was awesome, and other posters have said good things about Annapolis. With that said, Ive reached out to probably ever Subie dealer in Maryland and as of Saturday morning NONE of them are doing mark ups. My main complaint was that Fitzgerald lied multiple times and was not up front with me. If you want to work with them go for it, but Im just warning you, dont be surprised if you get shafted in the end.