Toyota GR86, 86, FR-S and Subaru BRZ Forum & Owners Community - FT86CLUB - View Single Post

Ammunition · 01-21-2014, 01:41 PM

Yesterday I brought my car in for a scheduled first oil change.

I was very apprehensive about the process as my FR-S is my first new car, and this was her first oil change. I was uncomfortable with the fact that a large, filthy, hard plastic service "number" was placed on my car that was clearly just cleaned and well cared-for.

When my service was through and I was shown to my car, I was a bit horrified to find it was parked front-first into a parking spot against a curb.

Sure enough when I inspected the front end of my car, the front lip was over the curb stop with a mere centimeter or two between the front bumper of my car and the curb. The lip actually extends lower underneath the chin, and so this made me extremely nervous. My car is not lowered, and the suspension is all stock.

I couldn't investigate if there was damage due to the turf, and I would have had to get down on my stomach and I was heading to a date for brunch, but when I got home I found the bottom of my front bumper all scraped up.

I never forward-park in a parking spot with a curb at the end because I understand how low the FR-S is and that there is the potential for damage. In the rare case that I have to, I always leave a foot or two of space between my car and the curb stop because I understand how short our car is, and there isn't the need to pull forward much once you're in the spot.

I like to think that I'm someone who rarely gets angry, but I can't believe the service department scraped the fucking shit out of my front bumper. I'm furious.

I take care of my car in the extreme and obsess over it, I had to make a point to tell the service department NOT to wash it when I got the oil changed.

I talked with someone on the phone at Beaverton Toyota earlier this morning, and they said to bring my car in and they would take a look at it and repaint it.

I'm glad that they're accepting responsibility for it, and I appreciate that from them as I anticipated that alone was going to be a major headache. I understand I'm expressing my displeasure with them in this thread, but there customer service has always been respectable for the most part, and that is the reason I chose to purchase my car from them despite their dealership being on the other side of town from where I live.

I've never had something like this happen before. Should I let them repaint it, or ask for some other sort of compensation? After the fact that this happened to begin with, I'm apprehensive about letting them paint it. I don't know if they know what they're doing, or if they'll just have someone slap some touch up paint on it - especially since the scraped area is mostly out of sight.

I'd appreciate feedback from anyone that has advice for me being in this situation - I'm typically someone that avoids conflict, and I've been told that I'm "too nice" and I know I can have trouble standing up for myself at times, so I'd like to be prepared and know what I need to do or say to be firm with them about wanting this made right - I don't want them to do some shoddy touch-up job and call it good.

Here are the images I took after I got home yesterday when I checked underneath the bumper: https://imageshack.com/a/AxEq/1

I apologize for the ranting. Thanks very much if you read through the post.

01-21-2014, 01:41 PM	#1
Ammunition Senior Member Join Date: Apr 2013 Drives: 2014 Scion FR-S Location: NW - PDX Posts: 808 Thanks: 853 Thanked 380 Times in 234 Posts Mentioned: 35 Post(s) Tagged: 4 Thread(s)	Beaverton Toyota Scratched My Bumper Yesterday I brought my car in for a scheduled first oil change. I was very apprehensive about the process as my FR-S is my first new car, and this was her first oil change. I was uncomfortable with the fact that a large, filthy, hard plastic service "number" was placed on my car that was clearly just cleaned and well cared-for. When my service was through and I was shown to my car, I was a bit horrified to find it was parked front-first into a parking spot against a curb. Sure enough when I inspected the front end of my car, the front lip was over the curb stop with a mere centimeter or two between the front bumper of my car and the curb. The lip actually extends lower underneath the chin, and so this made me extremely nervous. My car is not lowered, and the suspension is all stock. I couldn't investigate if there was damage due to the turf, and I would have had to get down on my stomach and I was heading to a date for brunch, but when I got home I found the bottom of my front bumper all scraped up. I never forward-park in a parking spot with a curb at the end because I understand how low the FR-S is and that there is the potential for damage. In the rare case that I have to, I always leave a foot or two of space between my car and the curb stop because I understand how short our car is, and there isn't the need to pull forward much once you're in the spot. I like to think that I'm someone who rarely gets angry, but I can't believe the service department scraped the fucking shit out of my front bumper. I'm furious. I take care of my car in the extreme and obsess over it, I had to make a point to tell the service department NOT to wash it when I got the oil changed. I talked with someone on the phone at Beaverton Toyota earlier this morning, and they said to bring my car in and they would take a look at it and repaint it. I'm glad that they're accepting responsibility for it, and I appreciate that from them as I anticipated that alone was going to be a major headache. I understand I'm expressing my displeasure with them in this thread, but there customer service has always been respectable for the most part, and that is the reason I chose to purchase my car from them despite their dealership being on the other side of town from where I live. I've never had something like this happen before. Should I let them repaint it, or ask for some other sort of compensation? After the fact that this happened to begin with, I'm apprehensive about letting them paint it. I don't know if they know what they're doing, or if they'll just have someone slap some touch up paint on it - especially since the scraped area is mostly out of sight. I'd appreciate feedback from anyone that has advice for me being in this situation - I'm typically someone that avoids conflict, and I've been told that I'm "too nice" and I know I can have trouble standing up for myself at times, so I'd like to be prepared and know what I need to do or say to be firm with them about wanting this made right - I don't want them to do some shoddy touch-up job and call it good. Here are the images I took after I got home yesterday when I checked underneath the bumper: https://imageshack.com/a/AxEq/1 I apologize for the ranting. Thanks very much if you read through the post.