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my brother in law's lexus was washed a day ago, and he had to bring it in for a recall.
He told the guy that he had to sign papers with NOT TO WASH THE CAR, especially after the guy asked him whether he wants it washed or not.
Many hours and hours and trouble of getting a windshield wiper recall finished (which is another story all together)
The car came back dirtier it went in.
They washed his car.
A few days later the customer satisfaction department called and asked for his review. He gave a many zero's for the dealership experience.
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