|
Update: Woode was offered a full refund but he decided to continue on the project on his on. I have continued to post replies to the selective bits he has put into his paypal dispute and have been attempting to work it through. Things can always be fixed or replaced as we have done in most cases at the customers request. though not flawless we have always replaced or refunded individuals for parts they werent happy with. Including shipping items back from out of the country on our own dime.
Although he seems capable of fixing things on his own it would have been. He opted to post his issues on the forum rather than contact us. we learned of his issues via the forum and no form of direct contact. He states ive ignored his contacts when in fact i have gone over my inbox repeatedly and have not gotten any emails from him since the 8th of this month which we replied to and most recently on this past Wedesday when he asked a question regarding the base map which i replied and sent him our standard tune google doc to fill out so i can create the file for him which he didnt fill out. Considering the how he has acted toward me recently I was surprised he would even contact me for the base file and was still willing to work out the kinks and get him sorted out none the less. So unless you were sending messages to a ghost inbox I have not avoided your emails or failed to speak to you. I also have no PM's from you either. What contact you have initiated you were replied to. And this is the main reason why I opted to use the PayPal dispute console to communicate with you instead so that all correspondence would be via a mutual party.
|