Quote:
Originally Posted by Tbxgz
Fitzgerald Auto Mall in Gaithersburg MD just slapped on $2000 mark up fee. Originally, they pulled me in by promising MSRP pricing. On top of that the sales manager told me he would take my order first thing this morning... Then failed to mention today was his day off. A number of other posters around here have had bad experiences with Fitzgerald as well. I highly recommend avoiding them if you are in the DMV area. Annapolis and Herb Gordon are far better options with much better reputations.
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Agreed. Someone from Fitz finally called me this afternoon, and the entire phone call was unprofessional and disorganized. By that time, I had already placed my order with Herb Gordon Subaru (and gotten my VON). He then informed me that Subaru wouldn't accept two orders for the same car. I said "That's fine. Can I have my deposit refunded?" He was surprised it was already cashed, and that I should call back tomorrow to get in touch with the Sales Manager to get my deposit back. Fitzgerald never really discussed price with me though.
Herb Gordon and Annapolis were much more accommodating and knowledgeable.