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Thanks for all the help guys.
The felt wasn't sold to me as an extra, I just recognize that it's there. I've cleaned my tint with ammonia free window cleaner before, didn't think it needed to be cleaned recently.. So I'm really not sure how it happened. The scratch comes from below the felt, upwards, halfway up the window.
I do have a warranty card with all the info on it. I may just give them a call - but wanted to see if it was advisable to try to get it covered under warranty or not
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