Quote:
Originally Posted by DaJo
Already dealt with the Service Manager, he was giving me hell. They are not admitting at all, no apologies, no working it out... Just straight on "NO! Not our fault!"
Regarding the crappy initial picture; I know it sucks but I just took it as a precaution, never knew it actually came to this...
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Again:
1) bad pictures = no conclusive evidence, stop using that as judgment against them. No one will be able to determine what the condition of the lip was before, so you might as well stop there.
2) They can give you hell all they want, but as already pointed out: you taking pictures beforehand and being paranoid about the situation almost makes the dealer feel like they're being trapped.
If I were you, I wouldn't have bothered communicating that there was pictures beforehand. I would discuss that there were scratches, then escalate with video evidence if they deny.
And no, Subaru corporate is NOT a solution for you in this case. See below.
Quote:
Originally Posted by DaJo
Would STI parts not considered OEM aftermarket?  |
Nope. The lip was sold in Japan only, you imported it on your own and you're left to service it on your own. That's how dealer optional parts work if you buy it and use it for a market it wasn't originally intended to be sold in.
Just because it's made by Subaru doesn't mean they are obligated to cover it in all countries that they sell a car.
Quote:
Originally Posted by DaJo
I know what you're trying to say and I appreciate your response but what if lets say after I told them this, they decide to turn off my dashcamera? Whoops, there goes my evidence.
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Again, why discuss this after the fact? The way you're presenting this, you're ASSUMING they will damage your car. Isn't that the whole point of having a dealer work on your car, that you will have good faith that they won't damage the car?
If I were you I'd not bother with any evidence. I'd ask the service advisor beforehand to inspect the car (esp the front lip), and tell them that it's easy to scratch. They should note on the service work that "aftermarket lip installed" or something to that effect, to take precaution. If the lip came back damaged after you were done, you can then negotiate and/or bring up video as evidence.
But if you want to assume they'll fuck up, then they'll fuck up.
-alex