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That's terrible.
If they had the nerve to ask me "So you expected us to scratch it?"
I would of been like "So do you expect to keep having business? I am willing to take any necessary legal actions to resolve this issue. I am willing to share my experience on yelp, google reviews, and any other review site your dealer is on. I will even dedicate an entire website to my experience here. If necessary I will contact the BBB. I would reconsider your options.".
I'm sorry, but not one messes with my car.
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