Toyota GR86, 86, FR-S and Subaru BRZ Forum & Owners Community - FT86CLUB - View Single Post - Don Docksteader Subaru Service Department Scratched My STI Lip Kit.

DaJo · 01-13-2014, 10:22 PM

Hey everyone, long story-short... I went to the dealer for a scheduled service to take my Pioneer radio out to get it shipped to Pioneer HQ for a reflash because they could not figure out what the passcode was after I removed the negative battery terminal. They want to charge me $75 for the reflash even though it's not my fault from the beginning. Eventually if I end up getting a new battery or need to work on the car I always disconnect the negative to be safe... and eventually sooner or later this will happen.

To make matters worst, when I got back to the car after the service, the car was parked facing the curb. Immediately I knew something was not right (they even said they normally, as per policy, park backing up). Anyways, low and behold, I found nice scrapes underneath my STI front lip. How do I know I didn't do it? Well, I checked and took a photo of my front lip in my own garage before I headed down to the dealer on that very same day! Service Manager said that they refuse to fix it and do anything about it; what made me more upset was the fact that he said it is not a Canadian product (referring to the lip), and that if they scratched it, it would have left a mark on the concrete...Seriously?!

Now, I understand that if my car was lowered it would be my fault for putting it out of spec, but blaming the kit from overseas BUILT for the BRZ by STI is utter BULLCRAP. Anyways here are some photos and videos for you to decide. Also I need some transcripts for the videos to make out what they are saying, I know you guys can be really good detectives... I have already emailed Subaru Canada about this and hope to get a response soon.

Any help would be much appreciated!

I am so paranoid that I took pictures of the front dash and front lip right before taking her into for service...

Before Picture in my garage on the same date.

After the fact, when I came back to the car after the service.

Technician, parked the car too close and you can hear the scrape right after he put it in Park.

[ame="http://www.youtube.com/watch?v=epGqscbEftg"]20120726 191807 E - YouTube[/ame]

Service Advisor and Service Manager talking amongst themselves while I was waiting in the waiting room.

[ame="http://www.youtube.com/watch?v=GvzDxjqybXI"]20120726 213029 E - YouTube[/ame]

[ame="http://www.youtube.com/watch?v=1PXUoB3c7GE"]20120726 213129 P - YouTube[/ame]

[ame="http://www.youtube.com/watch?v=9kqParxnYoY"]20120726 213228 P - YouTube[/ame]

01-13-2014, 10:22 PM	#1
DaJo FT86Club Vancouver Join Date: Jun 2012 Drives: BRZ Sport-Tech; Drove: MR-S, AE86 Location: Vancouver, BC Posts: 2,533 Thanks: 391 Thanked 1,180 Times in 634 Posts Mentioned: 16 Post(s) Tagged: 2 Thread(s)	Don Docksteader Subaru Service Department Scratched My STI Lip Kit. Hey everyone, long story-short... I went to the dealer for a scheduled service to take my Pioneer radio out to get it shipped to Pioneer HQ for a reflash because they could not figure out what the passcode was after I removed the negative battery terminal. They want to charge me $75 for the reflash even though it's not my fault from the beginning. Eventually if I end up getting a new battery or need to work on the car I always disconnect the negative to be safe... and eventually sooner or later this will happen. To make matters worst, when I got back to the car after the service, the car was parked facing the curb. Immediately I knew something was not right (they even said they normally, as per policy, park backing up). Anyways, low and behold, I found nice scrapes underneath my STI front lip. How do I know I didn't do it? Well, I checked and took a photo of my front lip in my own garage before I headed down to the dealer on that very same day! Service Manager said that they refuse to fix it and do anything about it; what made me more upset was the fact that he said it is not a Canadian product (referring to the lip), and that if they scratched it, it would have left a mark on the concrete...Seriously?! Now, I understand that if my car was lowered it would be my fault for putting it out of spec, but blaming the kit from overseas BUILT for the BRZ by STI is utter BULLCRAP. Anyways here are some photos and videos for you to decide. Also I need some transcripts for the videos to make out what they are saying, I know you guys can be really good detectives... I have already emailed Subaru Canada about this and hope to get a response soon. Any help would be much appreciated! I am so paranoid that I took pictures of the front dash and front lip right before taking her into for service... Before Picture in my garage on the same date. After the fact, when I came back to the car after the service. Technician, parked the car too close and you can hear the scrape right after he put it in Park. [ame="http://www.youtube.com/watch?v=epGqscbEftg"]20120726 191807 E - YouTube[/ame] Service Advisor and Service Manager talking amongst themselves while I was waiting in the waiting room. [ame="http://www.youtube.com/watch?v=GvzDxjqybXI"]20120726 213029 E - YouTube[/ame] [ame="http://www.youtube.com/watch?v=1PXUoB3c7GE"]20120726 213129 P - YouTube[/ame] [ame="http://www.youtube.com/watch?v=9kqParxnYoY"]20120726 213228 P - YouTube[/ame] __________________ 1984 AE86 BT 20V 5MT 2007-2012 2000 MR-S 5MT 2010-2012 2013 BRZ Sport-Tech 6AT Since '12 (OEM+ STI tS Build) 2015 Lexus IS250 AWD F-Sport 2 2015-2018 2018 Lexus NX300 F-Sport 3 Since '18 Last edited by DaJo; 01-17-2014 at 07:45 PM.