Quote:
Originally Posted by ecko04
Running a business doesn't mean you won the spelling bee. Some of the most incompetent people imaginable started businesses. It wasn't because they could spell or punctuate effectively but because they had a vision.
The difference for many of them and why their business thrives is that they surrounded themselves by many people who compensated for what they lack. That takes a great deal of reflexivity.
I don't make excuses for FA20 because I manage a small area of a business. I know what it's like to have pissed off customers that didn't get the service they anticipated and things not arriving on time. The difference for me is when an employee fails to show for work, I have another 60 I can pickup the phone to call.
When a service isn't to SOP, I have a service center I can send it to. That's not the same for FA20Club. When the welder decides to not show up, there isn't another welder so things get pushed back. When the welder botches a job, there's no one else to call up. When TR3 screws up, they never get the blame because we ordered from FA20Club, not TR3.
When running a small business issues are magnified because of the lack of personnel and resources to adequately compensate.
So to say he shouldn't be running a business isn't saying much. That doesn't get at the bigger picture here. I will never say someone with a vision and a dream shouldn't go after it.
However, effectively and efficiently managing your business stream and resources needs to be looked into for FA20Club. Staffing and training such that when someone fails to show the entire show doesn't get shut down should be looked into. The dependency on TR3 should be minimized and if that means building a relationship with another fabrication shop then so be it.
I won't be ordering anything from FA20Club until these issues are resolved and faith in them is restored. Their reputation has been ruined.
Toni needs to accept some responsibility for these orders and missing parts. Everyone makes mistakes and no one is above being able to apologize for them.
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'Everyone makes mistakes', but to do it with
several other customers??
And from what they have said.. he has '
lied' to them?
I should have rephrased it. "maybe he isn't fit to run a business".
Quote:
Originally Posted by ecko04
When a service isn't to SOP, I have a service center I can send it to. That's not the same for FA20Club. When the welder decides to not show up, there isn't another welder so things get pushed back. When the welder botches a job, there's no one else to call up. When TR3 screws up, they never get the blame because we ordered from FA20Club, not TR3.
When running a small business issues are magnified because of the lack of personnel and resources to adequately compensate.
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That's NONE of the customers problem, its the
vendors problem for failing to deliver the product or service.
Quote:
Originally Posted by ecko04
I don't make excuses for FA20 because I manage a small area of a business.
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There's a totally different scope between 'managing/delegating' a small area of a business than it is to actually own and
run a business. Kinda like somebody having to babysit a child vs being a mother to a child..in a manner of speaking of course.
Toni obviously hasn't addressed his growing pains with his runaway-success.. which it obviously is. His customers(current and potential) will no doubt be running away from FA20Club after all these first hand reviews.